Privacy Policy

This privacy policy explains how Tawel Limited collects, uses, stores and protects personal information when you use our website, contact us, arrange a pet cremation, enquire about our services, purchase remembrance products, or otherwise communicate with us.

We understand that people often contact us at a difficult and emotional time. We will handle your personal information with care, respect and only for clear and appropriate purposes.

1. Who we are

Tawel Limited is a company registered in England and Wales.

Company number: 15634022
Registered office: Bigwrn, Llanarthney, Carmarthenshire SA32 8HX
Website: https://tawelcremation.co.uk/
Email: catrin@tawelcremation.co.uk
Telephone: 01558 534 453

For the purposes of UK data protection law, Tawel Limited is the “data controller” for the personal information we collect and use.

2. What personal information we collect

We may collect and use the following types of personal information.

Information you provide to us

This may include:

your name
your email address
your telephone number
your address or collection/delivery details
information about your pet
information about the service you are enquiring about or arranging
details of remembrance products, urns, caskets, scatter tubes, engraving or personal messages
information you provide through our website forms
information you provide by email, telephone, social media or in person
any other information you choose to share with us

Payment and transaction information

Where payment is required, we may collect information relating to the transaction, such as the service or product purchased, date of payment and amount paid.

We do not usually store full card details ourselves. Where card or online payments are used, payment information will normally be processed by a secure third-party payment provider.

Website and cookie information

When you visit our website, we may collect information such as:

your IP address
browser type and version
device type
pages visited
how you found our website
how you interact with the website
cookie consent preferences
marketing and advertising interaction data, where you have given consent

More information is set out in the cookies section below.

3. How we use your personal information

We use personal information to:

respond to enquiries
arrange pet cremation services
provide guidance and support about available options
process remembrance product requests
manage pet funeral plan enquiries
arrange appointments, collections or returns where applicable
contact you about a service you have requested
keep appropriate business and service records
issue invoices, receipts or payment confirmations
respond to questions, complaints or feedback
improve our website and services
understand how people use our website
measure the performance of our marketing and advertising
meet our legal, regulatory, accounting and tax obligations
protect our business, website and users

We will not sell your personal information.

4. Our lawful basis for using your information

Under UK GDPR, we must have a lawful basis for using personal information. Depending on the situation, we rely on one or more of the following lawful bases.

Contract

We use your information where it is necessary to provide a service you have requested, such as arranging a pet cremation, handling a remembrance product order, or managing a related appointment or enquiry.

Legitimate interests

We may use your information where it is necessary for the legitimate operation of our business, provided your rights and freedoms do not override those interests.

This may include:

responding to enquiries
managing customer relationships
keeping business records
improving our website and services
protecting our website and business
dealing with complaints or disputes

Legal obligation

We may use and keep information where we need to comply with the law, including tax, accounting, business record keeping, regulatory or legal requirements.

Consent

We rely on consent for certain types of processing, including some cookies, analytics, advertising technologies and direct marketing where consent is required.

You can withdraw your consent at any time.

5. Cookies and similar technologies

Our website uses cookies and similar technologies. Cookies are small files placed on your device to help the website work, remember preferences, understand how the site is used, and support marketing and advertising activity where you consent.

We may use cookies for:

essential website functions
remembering cookie preferences
analytics and website performance measurement
advertising measurement
personalised and non-personalised advertising, where you have given consent
ads personalisation, where you have given consent

Where advertising cookies are used, personal data such as cookie identifiers, device information, browsing activity and interaction data may be used to help measure advertising performance and support personalised or non-personalised advertising.

You can accept, reject or change your cookie choices through the cookie banner or consent settings on our website.

6. Google services and advertising

We may use Google services, such as Google Analytics, Google Ads, Google Tag Manager or related tools, to understand website use, measure advertising performance and improve how our website and advertising work.

Where you give consent, Google may use personal data, cookies and similar technologies for advertising measurement, personalised advertising and ads personalisation.

You can find more information about how Google uses personal data here:

https://business.safety.google/privacy

You can also learn more about Google’s use of information from sites and apps that use its services here:

https://policies.google.com/technologies/partner-sites

7. Direct marketing

We may contact you with service-related information where needed, for example to respond to an enquiry or provide information about a service you have requested.

We will only send marketing emails where we have a lawful basis to do so. Where consent is required, we will ask for your permission first.

You can unsubscribe from marketing emails or ask us to stop contacting you for marketing at any time by contacting us at catrin@tawelcremation.co.uk.

8. Who we share personal information with

We may share personal information with trusted third parties where necessary for the operation of our website, services and business.

This may include:

website hosting providers
website support and development providers
email and IT service providers
payment processors
analytics and advertising providers, such as Google, where relevant
professional advisers, such as accountants or legal advisers
delivery, collection or fulfilment providers, where applicable
regulators, authorities or law enforcement bodies where required by law

We only share information where there is a proper reason to do so.

9. International transfers

Some of the third-party services we use may process personal information outside the UK.

Where this happens, we will take steps to ensure appropriate safeguards are in place, such as using providers with recognised data protection commitments, adequacy arrangements or standard contractual clauses where required.

10. How long we keep personal information

We only keep personal information for as long as needed for the purpose it was collected.

The length of time depends on the type of information and why we hold it. For example:

enquiry information may be kept for a reasonable period so we can respond and manage follow-up
service records may be kept where needed for business, customer care, legal or regulatory reasons
invoice and accounting records are usually kept for at least six years
cookie consent records may be kept to show and manage your consent choices
marketing preferences may be kept until you unsubscribe or ask us to remove them

When information is no longer needed, we will delete it or anonymise it.

11. How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

These steps may include:

limiting access to information
using secure systems and passwords
using reputable service providers
keeping website software and systems maintained
using secure connections where appropriate
backing up important business information
reviewing how information is handled

No website or digital system can ever be guaranteed completely secure, but we take care to protect the information we hold.

12. Your data protection rights

You have rights under UK data protection law. These may include the right to:

ask for a copy of the personal information we hold about you
ask us to correct inaccurate or incomplete information
ask us to delete your personal information
ask us to restrict how we use your information
object to how we use your information
withdraw consent where we rely on consent
ask for your information to be transferred to another organisation, where this applies
complain to the UK Information Commissioner’s Office

Some rights only apply in certain circumstances.

To make a request, please contact us at catrin@tawelcremation.co.uk.

13. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office.

Information Commissioner’s Office
Website: https://ico.org.uk/
Telephone: 0303 123 1113

14. Links to other websites

Our website may contain links to other websites, including social media pages, Google Business Profile or third-party services.

We are not responsible for the privacy practices or content of other websites. You should read the privacy information on any external website you visit.

15. Changes to this privacy policy

We may update this privacy policy from time to time.

The latest version will be published on this page with the updated date shown at the top.

16. Contact us

If you have any questions about this privacy policy or how we use personal information, please contact us:

Tawel Limited
Bigwrn, Llanarthney, Carmarthenshire SA32 8HX
Email: catrin@tawelcremation.co.uk
Telephone: 01558 534 453